About the Company

Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.

At Steadfast, we take pride in the diverse mix of individuals and skill sets within our organisation. Our team members collaborate across various business units to not only bolster our broker network but also to pioneer the innovative thinking, systems, and technologies that will propel the insurance sector into the future.

We are leaders of the general insurance broking and underwriting industry, and we lead from the front.

About the opportunity

Steadfast is a progressive organisation that offers diverse roles and learning opportunities. Don’t be fooled by our size – Steadfast is an exciting business that operates in an agile and collaborative way. Our continued success reflects our ability to work towards the big picture to evolve our industry as well as our ability to deliver in the today’s highly competitive environment.  

An exciting position has become available for an enthusiastic and passionate Senior Property Claims Consultant to join an established team managing Property claims from end to end. The portfolio is diverse, therefore attractive to someone who enjoys dealing with a varied customer base.

This role will therefore attractive someone who enjoys dealing with a varied customer base and thrives on providing exceptional Customer Service.

The ideal candidate will have an adaptable skill set, able to move autonomously between different lines of business as well as navigate different customer groups, including intermediated to the direct customer

Responsibilities

In this role, you will:

• Accurately assess and evaluate Property claims, in accordance with company compliance and policy
• Act as a technical reference for the Claims Team.
• Manage all claims within agreed workflow timeframes.
• Assisting team leader with their client performance meetings in the Australian and Lloyds markets.
• Actively coach, guide and support the team to improve their overall performance and client service.
• Responsible for optimising the average age of claim through proactive diary management and vendor engagement
• Identify complaints and recognise customer expressions of dissatisfaction to ensure such customers issues are handled efficiently
• Ensure all incoming call enquiries are handled in an efficient, expedient and professional manner
• Undertake appropriate claims reviews
• Assist where possible on any overflow of claims matters from other SCS sub teams

Skills and Knowledge

To be successful in this role, you will possess:

• 3- 5 years Property claims experience.
• Exceptional customer service and adaptation skills, with the ability to problem solve efficiently
• Demonstrated high level of organisational and time management skills
• Proven experience of prioritising and working to SLAs
• Awareness of Regulatory Compliance as it applies to the Insurance Industry
• Comprehensive experience in dealing with loss assessors, repairers, brokers, etc.

Benefits

As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:

• Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.
• Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
• An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, discounted gym membership, and confidential counselling.
• Discounts on travel, hotels, hire cars, electronic and vehicle packages through our various partners.
• Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.

About us

Our purpose is to create solutions designed to help our businesses and network achieve better outcomes for their clients and the communities we serve from our people, processes and culture.

We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.

We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.

We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival and are active members of Champions of Change.

To apply

We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email talent@steadfast.com.au

We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.