Steadfast Goldseal is a wholly owned subsidiary of Steadfast. Steadfast Goldseal represent unwavering commitment and resilience, embodying strength and dependability. As a Steadfast entity, it stands as a symbol of trust, excellence, and integrity. Steadfast Goldseal isn’t just a name – it’s a promise of quality, a guarantee that through every challenge, it remains a pillar of support, ensuring consistency and reliability.

Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.

We are leaders of the general insurance broking and underwriting industry, and we lead from the front.

About the opportunity

We are seeking a dynamic and strategic Head of Operations to join Goldseal, a division of the Steadfast Group. This cross-functional leadership role is responsible for driving operational excellence, managing strategic projects, and supporting the General Manager in delivering Goldseal’s objectives. The ideal candidate will be a strategic and analytical leader with a proven track record in operational excellence, risk management, and team leadership. They will possess deep knowledge of industry regulations, exceptional communication skills, and the ability to drive continuous improvement across complex business environments.

Key Responsibilities:

• Oversee day-to-day operations across all teams within the division
• Collaborate with other department heads to align operational goals with company objectives.
• Identify and mitigate operational risks.
• Monitor performance metrics and drive continuous improvement initiatives.
• Ensure compliance with regulatory requirements and proactively manage operational risks.
• Represent Goldseal and Steadfast at industry events, internal forums, and professional development days.
• Manage and develop team capabilities, including performance management, training, and workforce planning.

Skills and Qualifications:

• Proven experience in senior operations or project management within a corporate or professional services environment.
• Strong understanding of governance, compliance, and risk management frameworks.
• Excellent analytical, problem-solving, and decision-making abilities.
• Demonstrated ability to lead cross-functional teams and manage complex stakeholder relationships.
• Experience contributing to strategic planning and executing business transformation initiatives.
• Excellent communication and presentation skills, with the ability to represent the business at senior levels.
• Familiarity with the insurance or financial services industry, particularly within a networked or ASX-listed environment, is highly desirable.

Benefits

As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:

• Hybrid working arrangements to help you balance work and home life.
• Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.
• Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
• An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, and confidential counselling.
• Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.

About us

Our purpose is to create solutions designed to help our businesses and network achieve better outcomes for their clients and the communities we serve from our people, processes and culture.

We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.

We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.

We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival, are active members of Champions of Change.

To apply

We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email talent@steadfast.com.au

We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.