Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.

We are leaders of the general insurance broking and underwriting industry, and we lead from the front.

About the opportunity

Steadfast is seeking for a Senior Motor Claims Consultant to manage motor claims end-to-end within a varied portfolio. The role suits someone who thrives on delivering exceptional customer service and enjoys working with a broad customer base. The ideal candidate is adaptable and capable of working autonomously across different customer groups, including both intermediated and direct clients.

Key Responsibilities:

• Provide Technical and Team Support: Act as a technical reference, coach and guide team members, and support leadership in managing performance.
• Foster Collaboration and Learning: Work respectfully with colleagues, share knowledge, and contribute to a positive, learning-focused team environment.
• Drive Process and Service Improvement: Participate in meetings, suggest continuous improvement initiatives, and support other business areas during peak times.
• Manage Claims Efficiently: Handle motor claims end-to-end within compliance guidelines, ensuring timely processing and proactive management.
• Enhance Customer Experience: Maintain strong stakeholder relationships, handle complaints effectively, and ensure professional communication.
• Support Overflow and Reviews: Assist with overflow claims from other teams and conduct regular claims reviews to maintain service standards.

Skills and Qualifications:

• 3- 5 years Motor claims experience.
• Exceptional customer service and adaptation skills, with the ability to problem solve efficiently
• Demonstrated high level of organisational and time management skills
• Proven experience of prioritising and working to SLAs
• Awareness of Regulatory Compliance as it applies to the Insurance Industry
• Comprehensive experience in dealing with loss assessors, repairers, brokers, etc.

Benefits

As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:

• Hybrid working arrangements to help you balance work and home life.
• Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.
• Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
• An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, and confidential counselling.
• Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.

About us

We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.

We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.

We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival and are active members of Champions of Change.

To apply

We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email talent@steadfast.com.au

We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.