Life at Steadfast

Steadfast is built on a simple belief: none of us are as good as all of us. It shapes how we work, how we support our brokers and partners, and how we show up for each other every day.

Our Together values guide everything we do, we listen, we collaborate, we include, and we back each other to succeed. As Australia’s largest general insurance broker network, we help businesses and communities feel supported, protected and confident in the moments that matter. When you join Steadfast, you become part of a team where your ideas are welcomed, your wellbeing matters, and your growth is genuinely encouraged.

Your new role at Steadfast

We are looking for a Digital Marketing Specialist who enjoys building engaging digital experiences, improving customer journeys, generating leads and using technology to achieve meaningful marketing outcomes. You'll bring curiosity, creativity and a collaborative mindset, along with a passion for digital channels, emerging technologies and continuous improvement.

You will work closely with Marketing, Broker Services, Technology teams, external partners and business stakeholders to strengthen our digital presence, improve customer engagement and deliver data-driven marketing initiatives. You'll combine your technical expertise with strong communication skills and a customer-first mindset to support digital growth across websites, CRM platforms, marketing automation and lead generation activities.

What your days may look like

You may start your morning reviewing website performance, updating content across our web platforms and ensuring campaigns, pages and digital assets are performing effectively.

By midday, you could be building email campaigns, refining lead generation activities, analysing digital performance data or coordinating with stakeholders and developers on website improvements and new projects.

In the afternoon, you might be testing new website functionality, optimising content for search engines and AI-powered search experiences, or exploring ways to improve automation, broker journeys and conversion performance.

No two days look the same, but every day you'll be helping to grow our digital capability, strengthen our brand presence and create better experiences for customers and partners.

The work you will lead and shape

You’ll have the opportunity to:

• Create digital campaigns, website experiences and lead generation initiatives that support business growth.
• Collaborate with internal stakeholders, broker-facing teams, developers and external partners to deliver successful digital outcomes.
• Challenge current processes and identify opportunities to improve broker experience, website performance and marketing effectiveness.
• Deliver website enhancements, email campaigns, automation workflows and digital projects from planning through to execution.
• Support stakeholders with reporting, performance insights and recommendations that drive informed decision-making.

Furthermore you can:

• Develop and manage website content across CMS platforms including Optimizely and Umbraco.
• Build and execute email marketing campaigns, nurture programs and automated customer journeys.
• Support lead generation through digital channels.
• Apply SEO and AI optimisation best practices to improve content visibility and performance.
• Conduct website testing, quality assurance and user experience improvements.
• Support marketing technology enhancements and continuous improvement initiatives.
• Prepare campaign performance reports and actionable recommendations.

What You will Bring

• 5+ years' experience in digital marketing, ideally within insurance, financial services or another professional services environment.
• Experience managing website content through CMS platforms such as Optimizely, Umbraco, Salesforce or similar systems.
• Strong understanding of SEO, website optimisation, UX principles and conversion-focused digital marketing.
• Hands-on experience with CRM and marketing automation platforms such as Salesforce, Pardot and/or Marketing Cloud Next.
• Experience delivering email marketing campaigns, lead generation initiatives and digital broker journeys.
• Understanding of website analytics, tracking tools and campaign performance measurement.
• Knowledge of how CMS, CRM, analytics and marketing technology platforms integrate to support marketing outcomes.
• An interest in AI technologies and how they are shaping search, content discovery and customer engagement.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• A degree in Marketing, Communications, Business or a related discipline.

If you are not sure you meet every requirement, we encourage you to apply, we value potential and diverse experiences.

Why Steadfast?

You will join a team that genuinely believes we are stronger together. You will be supported by leaders who want you to grow, colleagues who value your perspective, and a culture built on respect, inclusion and shared success. Here, your contribution matters and your voice is heard.

Our benefits program is built to support you through the moments that matter most, whether you're at work, at home, or anywhere life takes you. This includes generous leave entitlements, flexible work options, wellbeing resources, an employee assistance program and a range of insurance offerings that help you feel supported and protected. You will also have access to meaningful learning and development opportunities that help you build capability, explore new ideas and grow your career with confidence.

Most importantly, you will be joining a workplace where people feel safe to be themselves. We welcome applications from people of all backgrounds, identities and experiences because we know that when we bring different perspectives together, we do our best work and create a place where everyone can thrive.

Recruitment Privacy Collection Notice: 

Steadfast Group Limited and the Steadfast entity recruiting for this role (“we/us”) collect your personal information to assess your application, communicate with you, conduct police checks (for all hires) and other role-specific checks where relevant and lawful, and if successful, progress onboarding. If you do not provide requested information, we may not be able to progress your application. 

If your application is unsuccessful, we may keep your details and contact you about future opportunities unless you opt out; you can opt out at any time by contacting talent@steadfast.com.au. 

We may share information with Steadfast related entities and service providers supporting recruitment (e.g., screening/verification providers, agencies, and technology providers). Information may be stored or processed in Australia, New Zealand, Singapore and the Philippines (which may change over time). 

For more information, see:

Full notice: https://steadfast.elmotalent.com.au/careers/default/pages/termsandconditions

Privacy Policy: https://www.steadfast.com.au/privacy-policy     

For privacy access/correction requests or complaints contact the Privacy Officer at privacyofficer@steadfast.com.au or +61 2 9495 6557.

If you require any accommodations during the interview process, please let us know by speaking with us directly or emailing talent@steadfast.com.au.

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