Life at Steadfast

Steadfast is built on a simple belief: none of us are as good as all of us. It shapes how we work, how we support our brokers and partners, and how we show up for each other every day.

Our Together values guide everything we do, we listen, we collaborate, we include, and we back each other to succeed. As Australia’s largest general insurance broker network, we help businesses and communities feel supported, protected and confident in the moments that matter. When you join Steadfast, you become part of a team where your ideas are welcomed, your wellbeing matters, and your growth is genuinely encouraged.

Your new role at Steadfast

We are looking for a Front of House Receptionist who enjoys supporting others, building relationships and creating a welcoming, well-organised workplace, and who brings care, reliability and a collaborative mindset to their work. This is a full-time, office-based role, working from our Sydney office five days per week.

You will work closely with the employees, visitors, the People Team, Events team and Steadfast Technologies to provide professional front-of-house experience and support the smooth day-to-day operation of reception and office services. You will bring a strong customer service approach and, just as importantly, your ability to listen, collaborate and seek guidance when needed. That is how we live our Together values.

What your days may look like

You may start your morning checking in with the team, reviewing priorities and preparing reception, kitchens and meeting rooms for the day. You might be welcoming visitors, supporting the Verkada sign-in process and ensuring client-facing areas are professionally presented.

By midday, you could be assisting with meeting room re-sets, answering and directing calls, coordinating courier deliveries or completing floor walks across Levels 16 and 17. In the afternoon, you might be replenishing pantry and stationery supplies, helping prepare the boardroom for a meeting or Town Hall, assisting with invoices or providing routine administrative support to the Office Manager and other teams.

No two days look the same, but every day you will be contributing to a welcoming and well-organised workplace experience for our people, visitors and partners.

The work you will lead and shape

You’ll have the opportunity to:

• Create: Create a welcoming, professional and positive first impression for visitors and employees.

• Collaborate: Work closely with the Office Manager and teams across Steadfast to support a smooth workplace experience.

• Deliver: Take ownership of daily reception, meeting room and office-service routines and complete them reliably.

• Support: Provide clear, courteous assistance to callers, visitors and employees and direct enquiries appropriately.

• Improve: Notice presentation, supply or service issues early and raise them promptly with the Office Manager.

You may also:

• Maintain reception, client-facing areas, meeting rooms, kitchens, fridges, the stationery room and pantry supplies.

• Manage visitor sign-in through Verkada, answer incoming calls and forward accurate messages through Teams or email.

• Log and securely store incoming courier deliveries, notify recipients and book couriers when required.

• Assist with meeting-room resets, regular floor walks, room resets and boardroom or event setup and pack-down.

• Provide routine administration, invoice tracking and event support to the Office Manager, People Team, Events team and Steadfast Technologies, while maintaining reception coverage.

What You will Bring

• Previous experience in customer service role is desirable but not essential. A willingness to learn, reliability and a strong customer service approach are essential.

• Clear and concise written and verbal communication, with the ability to respond professionally to difficult calls and seek support when needed.

• Ability to organise routine tasks, follow agreed priorities and remain calm during busy periods.

• A cooperative team approach and the confidence to use initiative within established procedures and the role’s authority.

• Basic computer skills, including email, calendars and Microsoft Office, with a willingness to learn Steadfast’s telephony and room-booking systems.

If you are not sure you meet every requirement, we encourage you to apply, we value potential and diverse experiences.

Why Steadfast?

You will join a team that genuinely believes we are stronger together. You will be supported by leaders who want you to grow, colleagues who value your perspective, and a culture built on respect, inclusion and shared success. Here, your contribution matters and your voice is heard.

Our benefits program is built to support you through the moments that matter most, whether you're at work, at home, or anywhere life takes you. This includes generous leave entitlements, flexible work options, wellbeing resources, an employee assistance program and a range of insurance offerings that help you feel supported and protected. You will also have access to meaningful learning and development opportunities that help you build capability, explore new ideas and grow your career with confidence.

Most importantly, you will be joining a workplace where people feel safe to be themselves. We welcome applications from people of all backgrounds, identities and experiences because we know that when we bring different perspectives together, we do our best work and create a place where everyone can thrive.

Recruitment Privacy Collection Notice:

Steadfast Group Limited and the Steadfast entity recruiting for this role (“we/us”) collect your personal information to assess your application, communicate with you, conduct police checks (for all hires) and other role-specific checks where relevant and lawful, and if successful, progress onboarding. If you do not provide requested information, we may not be able to progress your application.

If your application is unsuccessful, we may keep your details and contact you about future opportunities unless you opt out; you can opt out at any time by contacting talent@steadfast.com.au.

We may share information with Steadfast related entities and service providers supporting recruitment (e.g., screening/verification providers, agencies, and technology providers). Information may be stored or processed in Australia, New Zealand, Singapore and the Philippines (which may change over time).

For more information, see:

Full notice: https://steadfast.elmotalent.com.au/careers/default/pages/termsandconditions

Privacy Policy: https://www.steadfast.com.au/privacy-policy

For privacy access/correction requests or complaints contact the Privacy Officer at privacyofficer@steadfast.com.au or +61 2 9495 6557.

If you require any accommodations during the interview process, please let us know by speaking with us directly or emailing talent@steadfast.com.au.