Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.

At Steadfast, we take pride in the diverse mix of individuals and skill sets within our organisation. Our team members collaborate across various business units to not only bolster our broker network but also to pioneer the innovative thinking, systems, and technologies that will propel the insurance sector into the future.

We are leaders of the general insurance broking and underwriting industry, and we lead from the front.

About the opportunity

The Capability & Learning Coordinator is an integral member of the Organisational Development team, working closely with the broader People team to deliver initiatives designed to uplift capability and leadership across the Steadfast Group and its subsidiaries.

With a business strategy focussed on scale and value growth, this role is a master coordinator, bringing together an integrated program of learning and People-focussed initiatives that will build the necessary organisational capability to drive sustained organisational performance and business success in an environment of growth and change. This involves end-to end coordination of programs, learning administration, maintaining LMS content, project management and reporting, along with program design and facilitation as required.

The Capability & Learning Coordinator collaborates closely with stakeholders, external vendors, and internal teams to ensure learning initiatives are executed efficiently and aligned with business priorities.

Responsibilities

• Learning Program coordinator & Administration – Support the implementation of learning programs.
• Coordinate logistics for learning sessions.
• Liaise with external training providers and vendors to organise learning programs
• Learning Management System Administration - Manage LMS content, ensuring courses, learning pathways, and materials are up-to-date, accessible, and engaging.
• Assist in uploading, testing, and maintaining eLearning content and modules.
• Generate LMS reports.
• Stakeholder Engagement & Communication - Act as the first point of contact for L&D-related queries from employees and managers, providing guidance on available learning opportunities.
• Collaborate with the Capability & Learning Specialist to align learning initiatives with workforce.
• Learning Design Support - Assist in the development of learning materials, presentations, and participant guides to support in-house development programs.
• Learning Facilitation Support - Support the delivery of training sessions by managing logistics, preparing learning materials, and assisting facilitators to ensure a seamless learning experience for participants.
• Deliver selected workshops, such as induction, compliance refreshers, or professional development workshops, as appropriate for the role and skill level.
• Reporting - Gather and analyse learner feedback, engagement data, and training evaluation results to identify areas for improvement.
• Assist in preparing L&D reports, dashboards, and presentations for senior leaders.

Skills and Knowledge

• Previous experience in Learning & Development, HR, or training administration.

• Strong organisational and coordination skills, with the ability to manage multiple tasks in a fast-paced environment.

• Experience working with a Learning Management System (LMS), including content management, reporting, testing and troubleshooting.

• Prior experience in facilitating or co-facilitating training sessions.

• Excellent attention to detail with strong administrative and data management skills.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).

• Effective communication skills with the ability to liaise effectively with internal stakeholders and external providers.

• A proactive, problem-solving approach with a high level of initiative and customer service orientation.

• Ability to work collaboratively and contribute to a team-oriented, learning-focused culture.

Benefits

As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:

• Flexible working arrangements to help you balance work and home life.
• Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.
• Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
• An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, discounted gym membership, and confidential counselling.
• Discounts on travel, hotels, hire cars, electronic and vehicle packages through our various partners.
• Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.

About us

Our purpose is to create solutions designed to help our businesses and network achieve better outcomes for their clients and the communities we serve from our people, processes and culture.

We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.

We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.

We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival and are active members of Champions of Change.

To apply

We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email talent@steadfast.com.au  

We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.